Terms & Conditions
The following terms and conditions apply to projects undertaken by www.explainerviz.com
COPYRIGHT
You will hold full copyright to the content that we will develop for you and deliver as per the agreed terms. We will hold no copyright whatsoever on the content and you are free to publish and use it as per your wish.
PAYMENT
We charge 100% advance payment for all services mentioned on the website. All transaction charges and tax (as applicable) are to be borne by the client.
REVISIONS
We offer unlimited number of revisions on delivered work, as long as the requests are made within 7 days of delivering the work, and in special cases, as long as the requests are made within 14 days of delivering of work. All revision requests pertaining to customers order will be completed as per the urgency of the order with 24 hours as standard minimum turnaround time.
Revision turnaround time as per urgency is as follows:
- For orders up to 24 hours of urgency; Revision turnaround time would be 24 hours.
- For orders between 24-48 hours of urgency; Revision turnaround time would be 48 hours.
- For orders of 48 hours and above; Revision turnaround time would be 72 hours.
PROJECT REQUIREMENTS
Any project requirements will be discussed with the clients before the start of a project. Service level disputes will be addressed based on the agreed terms and requirements at the beginning of a project, these terms and conditions, as well as reasonable business practices.
REFUND POLICY
You may claim a full refund of your amount before we have started working on your project. However, once the work has started on a project the refund will be processed after deducting any applicable transaction charges from the amount.
A refund request can be submitted if you are not satisfied with any product or service provided by 3danimatoinpros within 5 days of your order completion. Certain percentage based refund would be granted if we are unable to provide required service through our unlimited revision policy. If no refund request is received within five days after your order has been delivered, your satisfaction over the delivered order shall be assumed by both the parties.
TERM OF USE OF THIS WEBSITE
- The information provided on www.explainerviz.com includes, but is not limited to, the services provided by the company and does not render any advice, certifications, guarantees or warranties.
- The company or any of its affiliates or associates or employees shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error in the information contained in this website.
- The company and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the website.
- You agree to defend, indemnify, and hold the company and its subsidiaries, affiliates, officers, agents, and employees, harmless from and against any claims, liabilities, damages, losses, and expenses, arising out of or in any way connected with (i) your access to or use of the website and the services therein; (ii) your violation of these Terms of Use; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right.
- This Agreement or your use of this Site does not constitute any joint venture, partnership, employment or agency relationship between you and the company.
Why should I choose to work with Explainer Viz?
We make videos for business that marry one-of-a-kind creative with carefully crafted messaging. Our videos tell stories, educate customers, simplify the complex, and humanize brands. We’ve produced content for everyone from Founders to the Fortune 500. And we’re not just about clever concepts or stylish design. From the first call to the final file, our videos are built to meet your business objectives and deliver measurable results. Give us a Call +1-855-937-0242
What types of videos do we offer?
If it’s video, we can probably do it. Having a successful online video strategy means producing a lot of different types of video content, which is why we produce branding videos, TV spots, 3D Product Animated videos, 3D product videos, and more. We specialize in techniques including 3D animation, VFX, motion graphics, cel animation, stop motion, live action, papercraft, and screencasting. We’re also happy to try puppetry, claymation, and whatever else you might be in to.
How much does a typical video cost?
As usual, it depends. The cost is primarily related to the length, style, and complexity of the video. To give you a general idea though, most animated videos run between $1,500-25,000 depending on length, complexity, and style. For an accurate estimate, please get in touch and tell us more about your project.
What’s the typical process?
Once we’ve completed several rounds of intense, nail biting negotiations (kidding!), we’ll want to learn everything we can about you and your business. During this time you’ll complete our creative brief and spend some time with our team on a discovery call. After that, the entire Explainer Viz team will get together to brainstorm some creative ways to present your story. Typically this results in concepts for you with a killer idea. From there we’ll write a script and follow it up with a storyboard. Depending on the type of project – animation or post production. we’ll dive into production and polish things off with music and sound design.
Who owns the rights to the video?
The final video is yours. The full copyright details are outlined in our Video Services Agreement.
How do feedback and revisions work?
Creating a video is a team effort and your collaboration is key to producing a successful one. We look at our clients as the content experts, and in turn ask them to trust us as the creative experts. At each step in the process you’ll have time for consolidated feedback through our formal revision policy.
How does Explainer Viz work?
Explainer Viz works a little differently than your standard video production company. While all of the creative direction, scripting, and project management is typically done in-house, we collaborate with a collective of talented designers, animators, directors, voices, composers, and sound designers from around the world (and even some in our own office). Depending on what you’re looking for, we’ll assemble a mini team to bring it to life. This setup gives us the flexibility to provide an endless range of styles and continually produce fresh, unique creative work.
How long should my video be?
Given the abysmally short attention spans we have these days, we try to keep our videos as short and succinct as possible (30-120 seconds) while still conveying all of the necessary information. Often this means we can’t cover everything your heart desires. But that’s okay. A video is meant to give viewers just enough information to get them interested in taking the next step (e.g. requesting more info, signing up for a trial, etc).
What’s involved in getting started?
For starters, get in touch and let us know what you’re looking for. Once we have a good understanding of your goals and objectives, we’ll provide a formal estimate. Assuming you approve, we’ll send across a Video Services Agreement along with an initial invoice for 50% of the project total. We’ll also provide a creative brief and schedule a kickoff call with your dedicated project manager and creative director to review the materials before officially getting started.
How long does it take?
It depends. A good video takes time to produce, and we’re not one for cutting corners or sacrificing quality. On average you can expect 6-10 weeks for production time, which does not include the time required for your feedback and revisions, which can add an additional 3-4 weeks (on average), depending on the quantity and complexity of your requests, as well as your feedback turnaround time. Every project is unique, so the complexity will impact the time required for production. The rest depends on how quickly you, the client, provide feedback, how many revisions are requested, and how complex the changes are.